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Help / FAQ
Welcome to our Help / FAQ page. We hope that we've anticipated any questions you may have about our site and service in the space below. If you have a suggestion or a question which isn't addressed here, please feel free to email us.
When you first join our site, you become a free member. This allows you to create profiles, add up to 27 photos, search for people by country, create a favourites list - and send unlimited winks! You'll be alerted by email if somebody on the site adds you as a favourite, winks at you, or sends you a message. You're also able to respond to an email sent to you by Gold Members!
Should you decide to become a Gold Member yourself though, you'll also be able to access all services without any limitation:
- Initiate sending emails
- Email / Wink filter settings
- Photo / Profile security options
- Send birthday cards
- View compatible matches / Reverse matches
- View last login time
- Search for people by Advanced / Saved / Keywords, Horoscope / Astrological sign, State / Province or Zip / Postal Code / City and so on.
You can upgrade to Gold membership now! It's only $29.95 a month. To upgrade your free membership to Gold Membership, please visit the 'My Account' page when you login and click on 'Upgrade Now'. Or, you can click here to be taken there once you've logged in.
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Basic features
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Username / Password
A: No problem! Just click Forgot your password? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes.
If you have changed email addresses and cannot receive the auto-email username / password reply you may call us at 1-416-628-1072 for assistance.
A: Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still persists, you may have turned the cookies off by accident. Then set cookies of your browser on. For more details about cookies, please check Enable cookies.
Still need help? Contact us.
Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to support@CasualFriends.com .
A: To change your password / username, please go to "My Account / Home" page after login and then click on "Update account".
My photos
A: CasualFriends.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the "My Account / Home", select "Add / Manage photo", and follow the instructions.
If you can not upload photos to your profile using your iPhone or iPad, please download our APP first so you can upload your photos directly:
You also have the option to email your photos to us at support@CasualFriends.com. They will be uploaded to your profile within 2 business days.
A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through CasualFriends.com. For express approval you may reach us by phone at 1-416-628-1072.
A: Please review the following photo uploading requirements and re-submit your photos for approval:
- Only GIF, JPG (Jpeg), PNG, BMP or TIFF files. Photos should be less than 3M in file size.
- No illustrations, drawings or caricatures; no contact info; no porn, copyrighted photos.
- Real, clear and nice-looking photos will get priority listing.
- Your photos will be reviewed. Inappropriate photos will be deleted.
- If you are experiencing problems when uploading photos, contact us for help.
More tips on picking primary photo
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The Do's for Primary Photo: What's a primary photo, you ask? This is the photo that appears on every page of your profile, and a smaller version shows up when other members search for matches. In other words, this photo is how other members of the CasualFriends.com community get to know you. So make a great impression with these tips:
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DO use a recent photo.
Within the last six months is best.
DO make it a photo of just you.
It's your moment in the spotlight!
DO keep it up-close and personal.
Most people like to use a good headshot or head and shoulders.
DO have it look like you.
Use an image of what you look in daily life, not all dressed up.
DO smile.
Our site's members find a smile to be the most appealing image.
DO crop out the "white space" around the photo.
Otherwise, your photo will appear smaller and the file size will be increased.
Do put your best frontal face.
Your frontal face which is not obscured will be more attractive.
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The Don'ts for Primary Photo:
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DON'T wear sunglasses or a hat.
They obscure the real you. Ditto for other distracting head gear, accessories, or, say, a really loud scarf.
DON'T use a dark or blurry photo.
It won't reflect what you really look like... and signals that you don't care about your photo.
DON'T submit that red-eyes shot.
Even if it's one of your favorites, the sci-fi red-eye effect is a deal-breaker, trust us.
DON'T let the background grab all the attention.
Keep the backdrop of your primary photo simple.
DON'T show too much skin.
Photos that are too racy won't be posted.
DON'T wear a big pattern.
In a small photo, a busy pattern can be distracting and unflattering.
DON'T cut people out of photos.
Chances are, it just won't look right. Find another image you like instead.
DON'T use images of celebrities.
or copyrighted material, like an image of your favorite cartoon character.
DON'T submit photos of your kids without you.
Photos of you with them are just fine, though.
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Add / Manage photos
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A: To scan your photos, please go to the nearest Kinko's store and scan them there.
If you are our gold member, we can scan your photos for free. Send your photos along with your site name and username to:
SuccessfulMatch / CasualFriends.com
10 - 8707 Dufferin St, Suite 160
Vaughan, Ontario L4J 0A6
Canada
Your photos will not be returned.
My profile
A: In the main navigation click on " Free Sign-Up " and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
A: It's quick and easy to do! To update your profile, just click "My Account / Home " then click on " Edit / View profile" and follow the simple instructions.
A: After logging in to "My Account / Home" page, click "My favorites", and you can check your favorite list here.
Emailing
A: You can check your email by clicking on "Email / Wink" on my account page after logging in, you may also go to your mail box that you used to register with us.
A: Quite often email "spam" protection can block emails being sent to you through our website.
To ensure you never miss emails, add us to your address book. Also check bulk / junk folder regularly.
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Please click on your provider below for instructions.
For Outlook 2000 and Higher
AOL 8.0/9.0+
Cloudmark SpamNet for Outlook
AOL WebMail
Hotmail
Yahoo!
Gmail
Verizon
Earthlink/Cox/Bellsouth/Juno/Netzero/AT&T
Outlook Express (6+)
Entourage
MacMail
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For Outlook 2000 and Higher
In your email
1. Open the email you received.
2. Click on the Actions menu on the top of your email window.
3. Choose Junk Email (see illustration below).
4. Select Add Senders Domain.... to Safe Senders List to add CasualFriends.com to your safe sender list.
Or Follow These Steps
1. Open the email.
2. Right-click the sender’s email address.
3. Click “add to contacts” in the short-cut menu.
4. Click “save and close.”
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AOL 8.0/9.0+
1. Open the email.
2. Click "add address" icon (on the right) to add to your "People I Know" list or address book.
3. Verify the sender's contact information.
4. Save it.
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Cloudmark SpamNet for Outlook
1. Select Cloudmark | Options ... from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: something@CasualFriends.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK
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AOL WebMail
1. Open the email.
2. Click on the sender’s name and email address.
3. Click “add to address book” in the window that appears.
4. Enter any additional information.
5. Click “save.”
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Hotmail
1. Open the email.
2. Click “save address” in the toolbar.
3. Verify the sender’s contact details.
4. Click “ok.”
*Users may also white-list a sender’s entire domain (everything behind the @ sign) using the “Safe List” feature under Options -> Mail -> Junk E-Mail Protection.
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Yahoo!
1. Open the email.
2. Click the “add to address book” to the right, next to sender’s name.
3. Verify the sender’s contact details.
4. Click “Add to Address Book.”
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Gmail
1. Open the email.
2. Click “more options” in the email header.
3. Click “add sender to contacts list.”
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Verizon
1. Click on Address Book in the menu on the left hand side
2. Click create contact
3. In the email field: Type something@CasualFriends.com
4. In the Nickname field: type: CasualFriends
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Earthlink/Cox
1. Open the email.
2. Click “add to address book” in the email header (Next to the FROM address)
3. Use the “address book editor” to verify the sender’s contact details, and click “save.”
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Outlook Express (6+)
1. Open the email.
2. Left-click the sender icon, or right-click the sender’s name.
3. Click “add to contacts.”
4. Click “save and close.”
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Entourage
1. Open the email.
2. Right-click the sender’s email address.
3. Select “add to address book” in the short-cut menu.
4. Verify the sender’s contact details.
5. Click “save.”
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MacMail
1. Open the email.
2. Ctr-click the sender’s email address and select “open in address book.”
3. Verify the sender’s contact details.
A: No. As a standard member, you can reply to all messages except winks sent to you by hitting "reply" at your real mail box.
If you have received a "Wink" you must be a Gold Member to reply to the "Wink". If you are a Gold Member you can click on the profile link at the bottom of the "Wink" email. That will take you to the user's profile where you can scroll to the bottom of their profile in order to initiate an email.
A: As a Standard Member, you can not initiate sending messages to others. To do so, you need to become a Gold Member.
A: We respect your privacy and will keep your actual email address confidential.
To send anonymous email from your own email program, send email to:Username@CasualFriends.com. If you want to use another email address of yours, change it first at My Account after login.
To reply to email from other CasualFriends.com users: just hit "reply" at your email account!
When you reply to a Username@CasualFriends.com, your real email address will be removed. The recipient will see only: YourUserName@CasualFriends.com.
(Note: If you reply to others from the sent folder or forward an email to other members from your registered email address, your personal email address will be disclosed to the recipient.)
We do not save email sent through CasualFriends.com. If you want to save email messages, save copies in your inbox.
A: If the email you're sending is being returned to you, it could be that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of CasualFriends.com. You are sending from an email address other than the address that you used when you joined CasualFriends.com.
A: If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with CasualFriends.com, you can: Be organized by sending all of your CasualFriends.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence. Send and receive messages from any internet-connected computer. Stay in touch with your matches even when you're out of town. After joining, if you'd like your CasualFriends.com email directed to your new web-based email address, you must change your current registered email address in your Membership Info
A: You can follow these tips to grab someone's attention and get more responses.
1. Write more about yourself and your match.
2. Don't forget to add more photos.
3. The more personalized your email, the more likely others will respond.
4. Most people respond well to humor. Keep it light at first. Show them you are a fun person.
5. Try emailing more members. Not everyone is very responsive to emails.
6. Sign in as often as possible at different times to meet as many members as you can.
7. The most important thing is to be honest, positive and patient in all uses of the site.
Wink
A: It is a quick, fun way to let someone know you're interested. You pick a one-liner from the list, and it's sent to the member of your choice. The member gets the wink in the webmail or email address and then can go to your profile and wink back with you.
All users can send winks for free. If you'd like to take it a step further, then upgrade to a gold member and sending an email to start up a real conversation.
Searching
A: Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!
A: There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5'10" -6'0", try expanding those by a few inches.
Don't just wait for someone to respond to your profiles. Start initiating as many winks or emails as possible.
Post a photo. Research shows that profiles with photos are 8 times more like to receive a response.
When contacting other members, remember to talk more about yourself and ask questions. That gives your potential match even more incentive to write back.
Make sure to sign in to your account frequently. This will enable your profile to be higher up in the search results.
On the more technical side, many people have more than one email address. Always make sure you're using your registered e-mail address.
If you're not receiving any response at all, you may have a "spamguard" in place. Keeping mail from CasualFriends.com from reaching you. Check with your service provider.
If none of these solutions work, please contact us and we'll be happy to help.
Blog
A :A blog is short for "weblog". According to Webopedia, a blog is a Web page that serves as a publicly accessible personal journal for an individual. Typically updated daily, blogs often reflect the personality of the author. A blog allows you to keep an online journal you share with others. You can add, edit, or delete posts and comments.
A: Comments are postings other people can add to your personal blog page. In the "View / edit blog description & settings" page, you decide if people can leave comments or not.
A: You can choose which blogs to watch, like your Hotlist, on the Blog Main Page and never miss an entry.
A: Original content is reviewed before publishing to the site. If CasualFriends.com's Terms of Use are violated, the posting is denied. Examples of denied content include but are not limited to: personal ads, advertisements of products or services, and hate language.
A: RSS stands for Really Simple Syndication. The RSS link at the top of a member's blog allows you to set up your favorite RSS reader to periodically check and alert you about new posts in that blog.
A: As a member of CasualFriends.com, you get your own blog homepage. From your homepage, you can see all your posts, recent visitors, the most recent responses by others, and your responses to other member's blogs.
1. Check comments regularly. No need to reply to mean or embarrassing comments. You can delete them and block offensive users from commenting further.
2. Post usually. Once you get members hooked on your blog, they'll want to keep coming back for more. Give it to them!
3. Most people respond well to humor. Keep it light at first. Show them you are a fun person!
4. Connect with other bloggers. One of the most amazing things about the blogosphere is how it has created a tight-knit community that supports one another. Developing relationships with other bloggers will lead more people to your blog, and give you a better sense of what appeals to members, which makes your blog even better!
How to become the featured member?
Gold member with photos will automatically become featured member.
What does "verify" mean?
It means proving your identity (age, photo, occupation, educations, etc) by uploading a readable and clear copy of your ID (driver's license, State ID card, passport, diploma or educational qualifications on company letterhead) or other related material. By this you can show others you are very real & serious about finding friends / matches. We do not disclose, sell or rent any personally identifiable information to any third party organizations. All information provided is kept confidential.
What does "Block member" mean?
If you block a member on our site, that member will no longer be able to contact you in any way. This includes stopping them from viewing your profile, photos, and will stop them from being able to search your profile as well as email / IM you.
What does "Account Manager" mean?
An "Account Manager" means a customer staff who will reach you personally and learn how things are going with your dating. The staff can assist you when you have any issues when using our services.
It is the privilege for gold members only.
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Membership
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Frequently asked payment questions
1. We currently accept payments via:
- Credit Card - Visa, Mastercard or American Express
- Visa or Mastercard Check Card
- PayPal.com
- Personal Check or Money Order
2. Online payment:
Credit Card and Check/Debit Card payments are made online using our secure server. Subscribe today for more details.
3. Pay by Checks and Money Order:
Checks and money orders can be made payable to Successful Match and mailed to:
Successful Match / CasualFriends.com
10 - 8707 Dufferin St, Suite 160
Vaughan, Ontario L4J 0A6
Canada
Please make sure you include the name of the website you have joined (CasualFriends.com), your username and email address.
We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to support@CasualFriends.com or call 416-628-1072.
A: In order for you to spend more time finding your match and less time paying bill, your subscription will be auto-renewed at the monthly rate until you cancel gold membership, unless you pay by packages. You can easily turn off auto-renewal on the "Subscription status" page after login or by contacting customer service 1-416-628-1072.
A: PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
A: As the best dating site, we offer a very secure SSL environment for tens of thousands of our members. We have not encountered a single incident where the customer's information was compromised.
Our website is directed to PayPal.com. You actually enter all your billing information at PayPal.com, not at our website. Please double check.
A: At present, the system does not allow freezing gold membership. However you can cancel the gold membership by going to "Other membership services" under "Tools & Settings" item.
A: After logging in, click on " My Account/Home " then click on " Other Membership Services ". You may also reach us at 1-416-628-1072 to cancel.
Alternatively, you can email support@CasualFriends.com . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you.
Your profile is still kept on our site so that you can continue to respond other profiles of interest.
A: In order to use your debit card on our site, it must have both a name and verification code. You may also try PayPal.
A: In order to receive your free membership, please send that information in an email to support@CasualFriends.com . Be sure to include the username and email address of your account as well as the username and email address of your friend who has registered. A: Occasionally our credit card processor will refuse a card even though it is valid. Please give PayPal a try, or you could send us a check or money order in the mail. A: Successfulmatch is the name of the parent company, which manages CasualFriends.com and many other dating sites. The purchase will show up in the billing statement under the name of SuccessfulMatch for billing purposes.
- PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
- Check is a financial document which allows us to transfer specified amount of money from user's account to ours A money order is a type of check intended to provide a safe alternative to sending cash (in the mail). Money orders are typically sold by third parties such as post offices, etc.
- Credit Card/Charge Card A card which can be used to obtain cash, goods or services up to a stipulated credit limit. The supplier is later paid by the credit card company which in due course is reimbursed by the credit card holder who will be charged interest at the end of the credit period if money is still owing.
- Check Card/Debit Card A debit card is a card which physically resembles a credit card, and, like a credit card, is used as an alternative to cash when making purchases. However, when purchases are made with a debit card, the funds are withdrawn directly from the purchaser's checking or savings account at a bank.
A:SuccessfulMatch is NOT responsible for any overdraft fees or situations resulting from customers using cards with insufficient balances to cover membership costs.It is the sole responsibility of the user to ensure funds are prepared to cover all applicable fees and taxes.
How much do gold memberships cost?
We offer three membership purchase options: (ALL PRICES ARE IN US DOLLARS)
• 6 months (about $15.95 / month) Billed in 1 EASY Payment of $239.70$95.95
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Save 60%
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• 3 months (about $19.95 / month) Billed in 1 EASY Payment of $119.95$59.95
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Save 50%
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• 1 month (about $1.00/per day) Billed in 1 EASY Payment of $39.95$29.95
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Save 25%
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When purchasing a gold membership through check card / credit card / PayPal, please be aware that our one-month memberships automatically renew unless we are notified to turn off the billing.
How do I stop the automatic renewal?
After logging into the website, click on the My Account / Home button at the top of the page. Then, scroll down the page and choose "Subscription Status" and you can stop automatic renewal in the tip #2.
How to cancel
To cancel, please go to "Other membership services" on the My Account page after login. It is instant and secure. Canceling by our staff takes much longer time due to procedures including possible back and forth security verification.
What's "recommended member"?
A recommended member usually means a gold member who is more serious about love and marriage on our site.
How can I earn free gold membership on your site?
What does a standard membership allow me to do?
A free Standard Membership allows you to upload photos and create profile which will describe who you are as well as the kind of person/match that you're looking for. Other Standard Members and Gold Members will be able to view your profile.
You can send free winks to anyone whom you are interested in. If you should receive an email or instant message from a Gold Member you may reply back for free to that member. However, you may not initiate emails or online instant message out to other Standard Members. That privilege is reserved for Gold Members.
As a Standard Member you may also search profiles for free. However, you are restricted to a basic search which includes the gender you are seeking, age range and region . All other specific search criteria are reserved for Gold Members.
Check more details at our privileges page.
Where do my membership fees go?
Thank you for your interest in our company.
We strive to make CasualFriends.com the best Casual dating site available and are always trying to find ways to improve the site without additional cost to the members. There are other dating sites that offer free memberships, however, there are many expenditures involved in running a wholesome Casual site. We encounter more obstacles than most websites due to content. Gold membership fees are necessary to maintaining site quality. Chat room and Live counselor, tech support, 24 / 7 phone & customer service support, broadband servers, programs and security are some of the few features that put CasualFriends.com above the rest. You may be surprised to know that all the funds generated from CasualFriends.com is what maintains CasualFriends.com.
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Others
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Can I earn some money from your site?
Tips on online dating safety
- Don't post personal information. Wait until you feel comfortable with an individual before telling them things like your phone number or place of work or address.
- Never give out your bank account details or any other financial information. If you are approached by any member then report them immediately.
- Don't let anyone pressure you into giving away more information than you want to.
- Beware of solicitation - watch out for anyone offering financial advice or asking for charitable contributions.
- Even if you're arranging to meet someone, do not give out any unnecessary personal details such as your home address.
- If you feel unsure or threatened by someone's behaviour, stop contacting with them immediately. Visit their profiles and use the block button to prevent any further contact.
How do I capture an image of my screen?
To help us troubleshoot and assess the issue, please take a screenshot of
the entire page when the issue occurs. You may then include this file as an
attachment in your email.
To take a screenshot, simply do the following:
- Press and hold down the "Alt" key on your keyboard. While holding down the "Alt" key, press the "Print Screen" key located just above the "Insert" key.
- Click the Windows "Start" menu and select "Programs" then "Accessories" then "Paint".
- Once the Microsoft Paint application is open, click the "Edit" menu then select "Paste". If you're prompted that the "image in the clipboard is larger than the bitmap", click the "Yes" button.
- Click the "File" menu in the upper left-hand corner of the Paint application then select "Save As".
- Enter a name for the "File name" field.
- Choose "JPEG" as the "Save as type" option.
- Save the file to a location like your desktop then close the Paint application.
- Attach the file to your email response and include any other relevant information.
Enable cookies
A: You may have turned the cookies off by accident. Please reset your browser to accept cookies
A: 1. Netscape Navigator 4.x (Windows and Mac):
Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled "accept all cookies" and make sure it is checked.
Click OK.
2. Microsoft Internet Explorer For Windows Version 5.xx
Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enabled button.
In the Allow cookies that are stored on your computer, click the Enabled button.
Click OK.
3. Microsoft Internet Explorer For Windows Version 6.xx
Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK.
4. Microsoft Internet Explorer 5.x (Mac)
Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.
Miscellaneous
A: If you're having trouble with the speed of our site, it's usually one of three things: CasualFriends.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.
Scam Policy & Warning
We stringently enforce its Terms of Use and does not tolerate any violations. If you wish to report spam or complain about a certain member that is not adhering to our Terms of Use, please email the information to support@CasualFriends.com and our customer care team will deal with the matter quickly and professionally in short time. If you come across a photo or profile that you feel should not be allowed on our site such as scammers, please send us the member's username with any pertinent information so that we may investigate the issue without delay. If you scam or spam our members, you will be held liable for damages to CasualFriends. CasualFriends.com reserves the right to investigate and take appropriate legal action in its sole discretion against anyone scamming or spamming the website.
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Become an affiliate
